Your personal well-being is our primary concern; we will do everything possible to make your stay with us safe and secure. We also ask that you kindly take a moment to familiarise yourself with some of the basic information and procedures regarding safety and security outlined below.
EMERGENCY EXITS:
The emergency exits on your floor are marked by an illuminated green sign. Each guestroom door features an exit plan, displaying all necessary information about evacuation routes. Please note that in case of a fire, heavy smoke may prevent you from easily locating these exits. Therefore, it is important that you take a few minutes to remember where the closest emergency exit is located and where the fire extinguishers and alarms are placed in your corridor.
EVACUATION PROCEDURE:
- Upon hearing the fire alarm, please calmly start evacuating the building by proceeding to the nearest emergency exit.
- If you are in your room, feel the door handle with the back of your hand. If it is cool, carefully open the door, while remaining ready to close it immediately if necessary. If the door handle is hot, do not open it.
- If smoke is present in the corridor, stay as close to the floor as possible.
- If the emergency exit is blocked, please immediately notify the Hotel Emergency Centre by dialling “0” on any hotel telephone and await instructions.
- In case of fire, lifts are not to be used under any circumstances.
IF YOU MUST STAY IN YOUR ROOM OR RETURN THERE:
- Remain calm.
- Switch off the air-conditioning unit.
- Immediately fill the bathtub with water, as water pressure may drop quickly after the fire starts.
- Inform the Hotel Emergency Centre of your location by dialling “0” on your room telephone.
- Soak towels and sheets and place them around the door to seal air vents.
- Check the walls and floor of the room. If hot, use the ice bucket or waste bin to pour water over these hot spots.
- Remove curtains from the window.
- If smoke enters your room, use a wet blanket to form a tent over your head.
- If the air becomes too heavy with smoke, open or break a window. Do not attempt to open or break a window if smoke or flames are visible from a lower floor.
- Once the window is open, hang a sheet or some brightly coloured article of clothing out the window as a signal to firefighters that the room is occupied.
IF YOU DETECT A FIRE:
- Activate the fire alarm.
- Call the Hotel Emergency Centre by dialling “0” on any hotel telephone.
- Leave the building using an emergency exit. Lifts are not to be used if there is a fire.
- If you are unable to reach an emergency exit, return to your room
IF A FIRE STARTS IN YOUR ROOM:
- Do not take any unnecessary risks trying to extinguish the fire.
- Immediately evacuate your room.
- Close the door behind you.
- Activate the fire alarm.
- Proceed to an emergency exit.
SPECIAL ASSISTANCE:
If you require special assistance in the case of an evacuation, please notify hotel personnel as soon as possible.